AI & Business Intelligence Program Manager

• Join Tripadvisor as an AI & Business Intelligence Program Manager, working hybrid from London 2–3 days a week. • Lead end-to-end delivery of data strategy and AI initiatives across Tripadvisor’s Travel Experiences. • Work at the intersection of business intelligence, product and customer operations. • Turn ML models, traveller trends and generative AI features into practical operational strategy. • Keep programmes moving and unblock technical and cross-functional teams. • Deliver regular BI and performance updates to executive leadership.

• Bring 4–6 years of programme management experience on technical AI, BI or data strategy initiatives. • Show strong command of BI frameworks and visualisation tools such as Looker or Tableau. • Write SQL and understand AI/ML lifecycles, including generative AI and predictive modelling. • Manage complex technical roadmaps with data engineers, data scientists, product managers and business stakeholders. • Turn data-heavy technical concepts into clear updates for non-technical executives. • Show a genuine interest in online travel, marketplaces and traveller journeys.

• Bring a background in travel tech, e-commerce marketplaces or consumer digital platforms. • Hold a programme management certification such as PMP or CSM. • Hold advanced credentials in Business Intelligence or Data Strategy. • Show experience with customer support AI systems.

• Set up reporting cadences that turn AI performance and BI metrics into executive-ready updates. • Lead cross-functional programmes across Data Engineering, AI/ML, Product and Traveller CX. • Track milestones across data pipelines, predictive search, dynamic pricing and AI support systems. • Turn traveller behaviour data into operational changes that reduce booking friction. • Spot bottlenecks in data availability, BI tools or team alignment and resolve them early.

• Earn a competitive salary plus an annual bonus. • Work hybrid with a remote-friendly approach and a flexible schedule. • Use an annual lifestyle benefit for travel, wellness or anything you choose. • Get tuition assistance and charitable donation matching. • Enjoy travel perks and discounts. • Access an employee assistance programme and health benefits. • Earn generous referral rewards.

Tripadvisor Group connects people to experiences worth sharing and aims to be the world’s most trusted source for travel. Its brands include Tripadvisor, Viator and TheFork, with two-sided marketplaces for experiences, accommodation and restaurants. Tripadvisor uses AI and business intelligence to improve the traveller journey across booking and trips.