Head of Engineering - Operations

• Join UW as Head of Engineering for Operations, working hybrid with a remote-first model and some time in the London office. • Report directly to the CTO and work closely with Operations Directors. • Lead engineering teams behind customer journeys, billing, payments, collections and customer services. • Bridge engineering excellence and business strategy to build resilient, high-performing systems. • Lead customer-facing AI and agentic services into production. • Help a company aiming to double in size by making utilities simpler.

• Show proven ability to lead and grow large teams, including Senior Engineering Managers and Engineering Managers. • Cut through complexity and treat Total Cost of Ownership as a key build-versus-buy metric. • Bring demonstrable experience taking customer-facing AI or LLM-based agentic services into production. • Champion agile, TDD, continuous delivery, microservices, event-driven architecture and domain-driven design. • Stay close enough to Go, React, Kubernetes, Terraform and AWS to guide architecture. • Make data-led decisions and influence stakeholders across the business.

• Bring experience in energy, telecoms, payments, insurance or finance. • Show experience managing engineering budgets and headcount forecasting. • Bring experience setting SLOs for operational systems. • Show experience scaling engineering teams through rapid business growth.

• Own the technical strategy and roadmap for operational systems. • Guide and approve architecture and make build-versus-buy decisions based on TCO. • Lead the development, standards and architecture of customer-facing AI and agentic services. • Make sure teams deliver high-quality work at a healthy, sustainable pace. • Set SLOs and use data to measure customer and business impact. • Manage up to 6 direct reports, setting clear expectations and addressing performance swiftly. • Oversee headcount, forecasting and budgets for your area. • Align technical roadmaps with Commercial, Product, Operations, Finance and Support.

• Earn a competitive salary plus a discretionary annual bonus of 15–40%. • Work flexibly in a remote-first model and work abroad for up to three weeks, twice a tax year. • Take 25 days’ holiday plus bank holidays, rising with tenure, with the option to trade days. • Get a matched pension and life assurance up to 4x salary. • Use a flexible benefits allowance for private health, dental or gym membership. • Access family-first policies and a learning and development budget. • Get UW discounts and a free Cashback Card.

UW provides energy, broadband, mobile and insurance in one place with a single bill, helping customers save time and money. It is aiming to double in size as it helps more people stop wasting time and money on utilities. UW puts people first, works together and focuses on delivering progress.