Senior Director, Destination Management, Supply

• Join Tripadvisor as Senior Director of Destination Management for Supply, working hybrid from London 2–3 days a week. • Lead Viator’s global destination management team, reporting to the Chief Commercial Officer, Experiences. • Use deep knowledge of the global tour operator community to win and retain supply. • Own the 3-year destination strategy and turn it into regional charters and measurable KPIs. • Lead and motivate a global team of Regional Managers with a strong bias for action. • Drive AI and automation to transform productivity and quality across regions.

• Bring 10+ years leading and scaling global teams in market or account management, including managers of managers. • Show extensive experience with two-sided marketplaces and supply-side dynamics, ideally in travel. • Bring a track record of setting multi-year strategy and turning it into goals, KPIs and results. • Lead operations in a data-driven way with strong KPI, pacing and process skills. • Show experience defining and enforcing quality standards across a catalogue or supplier base. • Bring a proven history of using AI and technology to transform business outcomes. • Negotiate and manage key partner relationships with strong commercial and financial acumen. • Lead authentically and humbly, building trust and developing talent.

• Bring experience in the tours, activities or experiences industry. • Show experience overseeing connectivity or partner integration teams. • Bring experience speaking at industry conferences or sitting on councils. • Show experience leading teams through organisational change.

• Build a deep, current understanding of operator needs, economics and pain points. • Own the 3-year destination management strategy and grow revenue and market share. • Steer the business with fresh data and help the team understand financial impact. • Design the global destination management organisation and operating model. • Lead and mentor Regional Managers, set the hiring bar and plan succession. • Require evidence and experimentation over opinion in decision-making. • Oversee the connectivity support team and partner with R&D on connectivity features. • Drive AI and automation adoption and align with Sales, Marketing, R&D and Support.

• Earn a competitive salary plus an annual bonus. • Work flexibly with a remote-friendly approach and a flexible schedule. • Use an annual lifestyle benefit for travel, wellness or anything you choose. • Get tuition assistance and charitable donation matching. • Enjoy travel perks and discounts. • Access an employee assistance programme and health benefits. • Earn generous referral rewards.

Tripadvisor Group connects people to experiences worth sharing and aims to be the world’s most trusted source for travel. Its brands include Tripadvisor, Viator and TheFork, with two-sided marketplaces for experiences, accommodation and restaurants. Viator, part of Tripadvisor Experiences, is the world’s leading marketplace for tours, activities and experiences.