Customer Reliability Engineer

• Join Tailscale as a Customer Reliability Engineer, working fully remotely from the UK. • Own the most complex, ambiguous customer escalations where the root cause isn’t obvious. • Close the gap between a customer describing a problem and engineering having what it needs to fix it. • Work closely with Customer Success, Support and Product/Engineering. • Report directly to the Customer Reliability Engineer Team Lead. • Earn £90,850–£113,760 plus equity.

• Bring 4+ years in a technical support or escalation role at a SaaS or infrastructure company. • Show ownership of escalated or enterprise-tier accounts. • Stay calm and build trust on live, high-stakes customer calls. • Bring hands-on networking experience with TCP/IP, routing, DNS, firewalls, NAT, VPNs and load balancers. • Know overlay networking concepts such as WireGuard, UDP hole punching and STUN. • Read Go source, reason about goroutines and locks, and read pprof profiles. • Work comfortably with cloud IaaS, CI/CD, containers and Kubernetes debugging. • Troubleshoot across Linux, macOS and Windows. • Build reproducible test cases and clear, evidence-backed bug reports. • Script in Go or Python and perform packet-level analysis.

• Bring experience with Tailscale or comparable VPN and networking products. • Show experience running a homelab network environment. • Bring experience writing runbooks and support tooling. • Show experience spotting systemic issues across support escalations.

• Own high-severity, post-sales technical escalations from intake to resolution or engineering handoff. • Investigate and reproduce hard-to-isolate bugs. • Join customer calls, pull logs and share leading theories. • Build handoff packages with reproducible cases, log evidence, version matrices and impact scope. • File and track confirmed bugs while keeping full customer context. • Spot recurring or systemic issues across escalations early. • Turn learnings into product improvements, tooling and runbooks for the Support team.

• Earn £90,850–£113,760 plus equity. • Work fully remotely, with a co-working programme for WeWork or similar spaces. • Get comprehensive health, vision and dental benefits from day one. • Receive parental leave top-ups of 20 weeks for birthing parents and 16 weeks for non-birthing parents. • Enjoy flexible paid time off and flexible working hours. • Get $1,500 a year for professional development. • Receive $500 for your home office, a monthly internet reimbursement and a laptop of your choice. • Get retirement contributions matched up to 0.75% of eligible pay. • Join an annual company retreat and team off-sites.

Tailscale makes secure connection effortless, with software that lets people and their devices interconnect safely wherever they are. Teams of every size, from hobbyists to multinational corporations, use it to protect their networks and share access to internal tools. Founded in 2019, Tailscale is fully distributed and backed by Accel, CRV, Insight, Heavybit and Uncork Capital.