Senior Card Payments Specialist

• Join Starling Bank’s Payments Scheme team as a Senior Card Payments Specialist, based in London. • Act as the organisation’s go-to expert on card payments and card scheme requirements. • Work closely with engineering teams to design and build card payment capabilities correctly. • Provide expert support during incidents and operational issues. • Stay a senior individual contributor, with no people management. • Work hybrid, with just 1 day a week in the London office.

• Bring around 15 years of experience in banking or financial services. • Show significant hands-on experience in card payments. • Know the end-to-end card lifecycle, including authorisation, clearing and settlement. • Understand Visa and Mastercard scheme rules and compliance requirements. • Bring experience across issuing, acquiring, processing, disputes, chargebacks and fraud. • Show experience with EMV configuration, in-life testing, and card stock and print management. • Turn complex scheme requirements into clear requirements for technical teams. • Show experience acting as a payments expert during incidents. • Understand payments risk, governance, controls and compliance. • Challenge technical solutions confidently when they create scheme or operational risk.

• Bring experience at a digital bank or fintech. • Show experience working with card processors such as Thredd or Marqeta. • Know PCI DSS requirements. • Bring experience with UK payment schemes such as Faster Payments or Bacs.

• Act as the senior subject matter expert for card payments across Starling. • Support investigation, diagnosis and resolution during incidents and service disruptions. • Translate card scheme requirements into practical technical and operational requirements. • Review proposed solutions for operational, scheme or compliance issues. • Make sure card capabilities follow Visa and Mastercard rules and standards. • Track changes to scheme rules and standards. • Work with banks, processors, payment providers and card schemes. • Support operational controls, governance and regulatory compliance. • Advise colleagues and senior stakeholders on card payment risks and requirements.

• Get 33 days’ holiday including public holidays, plus your birthday off. • Buy or sell up to 5 extra days of leave, with more leave as your service grows. • Benefit from generous family-friendly policies. • Receive an enhanced pension, life insurance at 4x salary and income protection. • Get private medical insurance with VitalityHealth, including mental health support. • Take 16 hours of paid volunteering each year. • Access Perkbox, cycle to work, gym and EV leasing schemes.

Starling is the UK’s first and leading digital bank, on a mission to fix banking. It is a fully licensed UK bank with the culture of a fast-moving tech company, designed to be fairer, easier to use and to demystify money. Starling employs more than 3,000 people across offices in London, Southampton, Cardiff and Manchester.