GTM Engineer

• Build the systems, automations, and AI-powered tools that enable Patchwork to scale its impact across the NHS. • Work at the intersection of technology, data, and commercial operations, helping Revenue teams work more effectively, make better decisions, and create greater value for customers. • Take on a highly cross-functional role across Sales, Marketing, Customer Success, and Revenue Operations, collaborating with Product, Engineering, Data, Customer Care, and Finance.

• Have demonstrable experience working with programming languages, databases, and related technical systems. • Bring practical experience building solutions that utilise Large Language Model APIs, with the ability to confidently discuss prompt engineering, latency considerations, and token consumption. • Show strong intellectual curiosity regarding business operations, commercial processes, and revenue-generating functions. • Demonstrate excellent critical thinking, problem-solving, and systems-thinking capabilities with the ability to analyse complex challenges and identify effective solutions. • Bring strong written and verbal communication skills coupled with a high degree of comfort working with quantitative data and analysis. • Have the ability and passion to work in a fast-paced scale-up team environment, embracing its challenges and opportunities.

• Have experience working with CRM platforms, particularly HubSpot. • Bring exposure to a B2B or Enterprise SaaS environment. • Have experience using automation platforms such as n8n, Make, or Zapier. • Have experience working with AI tools and technologies. • Bring experience within healthcare, HealthTech, or the NHS. • Have exposure to workforce management or workforce technology products. • Have experience working within a technology start-up or scale-up environment.

• Help build and maintain the systems that support new business acquisition by gathering, structuring, and activating customer data across the Revenue organisation. • Develop tools, automations, and AI-powered workflows that help deliver more relevant and targeted marketing, sales, and customer success activity. • Support the creation of a more complete, data-driven understanding of customer health by combining information from multiple sources and surfacing actionable insights. • Help identify opportunities to use AI and automation to proactively highlight customer risks, recommend actions, and improve decision-making across Customer Success. • Build and improve automations that remove manual, repetitive work from Revenue teams, enabling colleagues to spend more time on high-value activities. • Help develop AI-powered tools and agents that improve efficiency and outputs across Sales, Marketing, Customer Success, and Revenue Operations. • Measure the adoption and impact of the tools you build, using data and feedback to continuously improve them. • Develop a strong understanding of Patchwork's products, customers, and commercial model to identify opportunities for improvement. • Contribute to the ongoing development of the CRM ecosystem, helping improve data quality, reporting capabilities, workflows, and user experience. • Build and maintain integrations across the commercial technology stack, connecting systems and ensuring data flows effectively between tools. • Help shape scalable data models and processes that enable the business to make better use of data across the customer lifecycle.

• Receive a salary of £40,000–£45,000. • Enjoy a hybrid and flexible workplace. • Access the Cycle Scheme and Tech Loan Scheme. • Use the Employee Assistance Programme via Health Assured. • Receive a personal learning and development budget. • Access flexible income options via Stream. • Work from a dog-friendly London Hub with unlimited refreshments and games. • Access co-working spaces across the UK.

Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Its fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff, and patients alike. Built by healthcare veterans and co-created with the NHS, the technology has been embraced by over 100 healthcare sites. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year and received the HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award.