Senior Revenue Operations Manager

• Help build WooCommerce's Revenue Operations function largely from the ground up, designing systems, processes, and data foundations that don't yet fully exist. • Partner closely with Sales and Customer Success leadership as a trusted operational and analytical partner. • Establish the foundations that enable clear decision-making, effective execution, and predictable growth for millions of merchants worldwide. • Operate as a senior individual contributor with significant ownership and influence, directly shaping how WooCommerce operates and scales.

• Have built RevOps from scratch with 6–8+ years of experience, including at least one 0-to-1 build or major foundation reset. • Be deeply data-driven with a mindset of "if the data isn't there, how do we get it?" • Be comfortable speaking truth to power, using data to surface trade-offs and inform decisions even when conversations are uncomfortable. • Point to concrete examples of how you use AI in your current role — it's a strength, not a buzzword. • Be hands-on technically with strong Salesforce experience (flows, integrations) and comfort working with data (SQL or Python), not just point-and-click tooling. • Know the RevOps tooling landscape and have good judgement about what actually works at scale. • Be pragmatic and intentional, balancing short-term fixes with longer-term system design. • Partner as an equal with revenue leaders and communicate data-backed insights clearly to executive stakeholders.

• Have experience scaling RevOps at an open-source or eCommerce platform company. • Bring familiarity with WooCommerce or the broader WordPress ecosystem. • Have experience with Gong, ChiliPiper, or similar revenue tech stack tools. • Have built merchant health scoring or churn prediction models previously.

• Own vendor relationships, tools, and integrations (Salesforce, Gong, ChiliPiper, etc.) and establish data quality standards, access controls, and governance practices. • Build durable dashboards and ad hoc reporting that clearly answer "where are we vs. target?" • Perform ongoing process and data gap analysis, prioritising practical improvements while keeping long-term scalability in mind. • Operationalise the CS function: customer health, churn prediction, renewal workflows, escalation paths, and expansion playbooks. • Create rules of engagement between Sales and CS for complex GTM. • Build enablement function infrastructure covering topics, process, and scheduling. • Build tracking for strategic and payment partner merchants critical to NRR. • Analyse performance trends to guide strategy: win/loss, deal cycle length, seasonality, retention, segmentation bands, and customer bands. • Create capacity planning models based on pipeline velocity and customer growth. • Handle territory planning, quota setting, and compensation administration. • Design reporting that gives executives visibility, managers clarity, and reps actionable insights from pipeline health to forecasting accuracy. • Achieve predictable forecasting (within ±10%) within the first 12 months.

• Work fully remotely from anywhere in the world as part of a distributed company with 1,500+ employees. • Enjoy an open vacation policy. • Receive a straightforward, competitive base salary paid in local currency. • Build a RevOps function from the ground up with significant ownership and influence.

Automattic is the company behind WordPress.com, WooCommerce, Beeper, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. Now in their 20th year, they are a distributed company with more than 1,500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Their mission is to democratise publishing, commerce, and messaging so anyone with a story can tell it and anyone with a product can sell it.