Engineering Manager (Platform - Application Excellence)

• Lead the Application Excellence team, one of two teams in Paddle's Platform group, existing to make every engineer at Paddle faster and more effective. • Improve the internal developer experience, establish golden paths and best practices, build self-serve tooling, and remove operational friction so product teams can focus on their domains. • Take on a high-leverage role where your work directly changes how every engineer at Paddle builds and ships, reporting to the Director of Engineering for the Platform group.

• Have significant experience as a senior engineer on complex, large-scale, cloud-based systems, including time on Platform or Internal Developer Experience teams. • Have management experience with several direct reports spanning 2+ years at at least two places, with a genuine passion for developing people. • Be excited by and have specific experience building products for internal stakeholders and developers. • Be excellent at building trust and alignment, gathering and synthesising feedback, communicating a clear rationale, and bringing people with you before executing. • Hold plans loosely, forming strong views from evidence, updating them readily with new information, and being comfortable being wrong. • Thrive in ambiguity, shaping loosely-defined problems into a clear, sequenced path while still moving at pace. • Have a strong, demonstrable understanding of what makes a high-performing and sustainable engineering team. • Be proactive and take ownership while staying self-aware and always pushing to get better.

• Have experience with Go specifically for cloud-based systems. • Have experience with PHP Laravel legacy systems and migration strategies. • Have experience with AWS ECS Fargate, SQS, EventBridge, and Terraform. • Have experience with Honeycomb, SLOs, and OpenTelemetry for observability. • Have experience in a payments, fintech, or merchant-of-record business.

• Lead the team to deliver initiatives to a high standard from concept and planning through to rollout, working closely with engineers and stakeholders across the organisation. • Own developer productivity and internal developer experience as outcomes you lead. • Listen across the organisation, synthesise feedback, and build buy-in before committing the team to a direction, then own a clear, well-argued roadmap for sustainable impact. • Coordinate across team boundaries including with SRE, Security, Principal Engineers, and leadership, influencing without relying on authority. • Manage and coach your engineers, enabling their personal and professional growth and high-impact team performance. • Stay hands-on and technically credible, contributing to code and reviews while focusing on direction, alignment, and unblocking the team. • Oversee the team's technical decisions and contribute to the Platform group's technical strategy. • Look after the team's shared libraries and tools, maintaining code relied upon by dozens of other services and leading its upkeep and safe rollout. • Drive improvements to group processes, developer experience, and the reliability and scalability of a high-traffic, event-driven system.

• Work remotely as a digital-first company, from home, from a stylish hub, or a mix of both. • Receive a competitive salary with stock options. • Receive unlimited holidays. • Receive enhanced parental leave. • Receive private healthcare. • Receive a retirement plan. • Receive an annual learning fund with regular internal and external training.

Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, Paddle is a Merchant of Record, taking away 100% of the pain of payment fragmentation. Backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North, the company serves over 5,000 software sellers in 245 territories globally.