Partner Strategy and Delivery Manager

• Join Monzo as Partner Strategy and Delivery Manager, working fully remotely from the UK. • Turn agreed strategic priorities for Monzo's partner estate into clear programme approaches and lead them through delivery, stabilisation and handover. • Support Monzo's Global Ops team in making sure customers receive great service wherever it is delivered. • Spend most of your time designing how a priority will be tackled and leading the resulting project or programme. • Contribute evidence and recommendations that can influence future priorities while staying close to the detail of delivery. • Work with Global Ops, the GCOO's team, Product, Technology and external partners on complex, high-impact initiatives.

• Bring significant experience designing and delivering complex projects or programmes across multiple teams, stakeholders and external partners. • Show essential experience working with outsourced operations, suppliers or third-party partners. • Use strong programme design and delivery skills, including scoping, planning, governance, risk and dependency management, and handover. • Apply strong analytical and problem-solving skills to turn quantitative and qualitative evidence into clear recommendations. • Show experience owning high-quality business cases, proposals and decision materials. • Influence leaders, operational teams and external partners across organisational boundaries, including challenging missed commitments. • Communicate clearly in writing and speech, structuring complex information into proposals, papers and presentations. • Travel within the UK and internationally when required, including to sites in India, Romania and South Africa.

• Bring experience in financial services or global operations. • Show experience in partner estate planning, mobilisation or transition. • Know Product and Technology enabled operational change. • Have experience working in a regulated or customer-sensitive environment.

• Translate strategic objectives into delivery roadmaps that define scope, workstreams, sequencing and success metrics. • Establish end-to-end plans, milestones and proportionate governance to manage dependencies and keep stakeholders informed. • Design implementation, stabilisation and BAU handover strategies from kickoff, adapting as business conditions change. • Deconstruct ambiguous strategic issues and build evidence-based options that set out trade-offs and operational impacts. • Own business cases covering customer value, costs, benefits, dependencies, risks and counterfactuals. • Lead programmes from kickoff to realised outcomes, coordinating workstreams and decisions across Global Ops, GCOO and partner organisations. • Direct partner working sessions, stay hands-on with critical path tasks and track benefits against target metrics. • Coach more junior colleagues and travel periodically to UK and international sites to support discovery, mobilisation and stabilisation.

We have been Monzo customers for years and have always loved their beautiful, simple app UI. We believe their product has a positive impact on millions of customers, motivating them to be more conservative with their spending and helping them save money. Monzo, as a company, has consistently grown over the past 10 years and is known for its strong company culture, generous benefits, and leadership that strives to be truly transparent and cares about its colleagues. It is a company that helps you advance your career and grow as a professional, working with great teams. If you like to join a thriving, upcoming bank and help millions of customers lead a financially sound life, Monzo gives you the opportunity to push ahead.

• Earn £51,200–£64,700 plus incentive awards. • Work distributed within the UK, with ad hoc meetings in London. • Receive a MacBook and extra support for your work-from-home setup. • Access Monzo's wider benefits package listed on its careers page. • Join an inclusive employer that is committed to diversity and equal opportunities.

Monzo is a UK bank on a mission to make money work for everyone, offering personal, business, joint, kids and teen accounts, credit cards, savings, investments and pensions. Over the last 10 years it has grown from a prepaid card into a wide product range, backed by award-winning customer service.