Partner Programme Delivery Lead

• Join Monzo as Partner Programme Delivery Lead, working fully remotely from the UK. • Investigate the operational reasons behind thematic issues across Monzo's outsourced partner operations. • Drive the detailed delivery of agreed projects and workstreams, turning plans into measurable results. • Spend most of your time in the detail of investigation and execution rather than high-level strategy. • Own a defined workstream within a larger Manager-led programme or deliver a smaller project independently. • Work with data, customer interactions, processes, teams and partners to uncover root causes and test assumptions. • Support Monzo's aim that customers receive great service wherever it is delivered.

• Bring experience independently delivering defined projects or substantial workstreams from planning through to implementation and handover. • Show a clear history of working directly with external partners and representing your company professionally. • Use data from different sources, spreadsheets and reporting tools to identify patterns, test assumptions and measure outcomes. • Know how to complete structured root cause analysis and tell isolated examples apart from wider operational themes. • Show strong stakeholder management skills, including coordinating activity and challenging missed commitments. • Communicate clearly in writing and speech, making complex information accessible. • Work independently with limited oversight while recognising when to escalate risks, decisions or dependencies. • Travel within the UK and internationally when required, including to sites in India, Romania and South Africa.

• Bring experience working with outsourced operations, suppliers or third-party partners. • Show experience in financial services, global operations, project delivery, partner mobilisation or transition. • Use customer experience analysis to understand how work operates in practice. • Bring experience of working in an operational, regulated or customer-sensitive environment.

• Investigate systemic partner-wide issues and test hypotheses to separate root causes from symptoms. • Analyse operational datasets, including customer outcomes, complaints, quality scores and workflow metrics, to spot trends and exceptions. • Conduct on-site process shadowing, customer journey reviews and interviews with frontline partner and Monzo teams. • Own the end-to-end delivery of assigned projects and workstreams, with milestones, owners and dependencies. • Act as the day-to-day operational contact across Global Ops, GCOO and partner teams, leading working sessions and setting clear expectations. • Identify and resolve risks, issues and dependencies early, and escalate material blockers. • Author business cases for smaller initiatives and supply analysis for Manager-led proposals. • Draft updates, briefing papers and presentation materials for leadership, and support handover into business as usual.

We have been Monzo customers for years and have always loved their beautiful, simple app UI. We believe their product has a positive impact on millions of customers, motivating them to be more conservative with their spending and helping them save money. Monzo, as a company, has consistently grown over the past 10 years and is known for its strong company culture, generous benefits, and leadership that strives to be truly transparent and cares about its colleagues. It is a company that helps you advance your career and grow as a professional, working with great teams. If you like to join a thriving, upcoming bank and help millions of customers lead a financially sound life, Monzo gives you the opportunity to push ahead.

• Earn £41,300–£52,250 plus incentive awards. • Work remotely within the UK, with ad hoc meetings in London. • Receive a MacBook and extra support for your work-from-home setup. • Access Monzo's full benefits package. • Gain exposure to Monzo's global offshore partner sites through international travel. • Join an inclusive employer that is committed to equal opportunities.

Monzo is a UK digital bank on a mission to make money work for everyone. Over the last 10 years it has grown from a prepaid card into personal, business, joint and kids accounts, credit cards, savings, investments and pensions. It is known for its hot coral cards, financial education and award-winning customer service.