Partner Risk Delivery Lead

• Join Monzo as Partner Risk Delivery Lead, working fully remotely from the UK. • Turn Monzo's partner risk standards into consistent day-to-day practice across a growing global partner estate. • Own defined areas of partner risk delivery from planning through to completion, with limited oversight. • Work directly with partner account teams, risk leads and colleagues across Global Ops, Operations and TPRM. • Investigate concerns and help partners embed Monzo's expectations in every location and country it serves. • Travel periodically to partner sites to complete detailed operational risk reviews.

• Bring proven experience of building effective relationships with external partners and working directly with partner account teams, risk leads and operational leaders. • Show the ability to own an area of work independently through its full lifecycle, from planning and investigation to delivery, evidence and closure. • Travel within the UK and internationally when required, including to sites in India, Romania and South Africa. • Use strong organisation and planning skills to manage multiple reviews, actions, evidence requests and deadlines. • Apply excellent attention to detail and sound judgement to assess whether evidence is complete, consistent and credible. • Communicate clearly in writing and speech, turning detailed information into practical actions and concise updates. • Understand frameworks, controls, policies and contractual requirements and translate them into clear delivery expectations. • Challenge colleagues and partner stakeholders constructively where requirements have not been met.

• Show a curious, investigatory mindset, with the confidence to test assumptions and identify root causes. • Use strong analytical skills to review risk, control and performance information and spot trends. • Keep consistent, methodical records, evidence and trackers that can be relied on for governance and assurance. • Show a genuine interest in risk and controls and a willingness to build technical knowledge.

• Maintain an accurate record of partner risks, controls, requirements, evidence, owners, actions, subcontractors and dependencies across the global partner estate. • Support RCSAs and other risk assessments by gathering evidence and keeping the partner risk position up to date. • Deliver proportionate control reviews with control owners and partners to confirm controls are fit for purpose and working in practice. • Coordinate Global Ops input into TPRM supplier assurance, and challenge incomplete evidence or decline issue closure where standards are not met. • Complete operational risk reviews at partner locations, prioritised by partner criticality, incidents and assurance findings. • Own the risk workstream for material partner-caused incidents, including root cause analysis, lessons learned and actions through to closure. • Support contract amendments, partner onboarding, service changes and business continuity and resilience testing with risk input and evidence. • Produce clear, timely reporting for partner risk governance and lead the implementation of agreed changes to risk processes and tools.

We have been Monzo customers for years and have always loved their beautiful, simple app UI. We believe their product has a positive impact on millions of customers, motivating them to be more conservative with their spending and helping them save money. Monzo, as a company, has consistently grown over the past 10 years and is known for its strong company culture, generous benefits, and leadership that strives to be truly transparent and cares about its colleagues. It is a company that helps you advance your career and grow as a professional, working with great teams. If you like to join a thriving, upcoming bank and help millions of customers lead a financially sound life, Monzo gives you the opportunity to push ahead.

• Earn £41,300–£52,250 plus incentive awards. • Work remotely from anywhere in the UK, with ad hoc meetings in London. • Receive a MacBook and extra support for your work-from-home setup. • Enjoy Monzo's wider benefits package, as listed on its careers page. • Gain exposure to global partner operations through essential travel to offshore sites in India, Romania and South Africa. • Join an inclusive, equal opportunity employer with an application process that fits around your availability.

Monzo is a UK digital bank on a mission to make money work for everyone. Starting as a prepaid card, it has grown over the last 10 years to offer personal, business, joint, teen and kids accounts, credit cards, savings, investments and pensions. It is known for its hot coral cards and award-winning customer service.