Partner Estate & Relationship Manager

• Join Monzo as a Partner Estate & Relationship Manager, working fully remotely from the UK. • Own the ongoing relationship for the operational and technical partners and suppliers assigned to you. • Apply Monzo's Partner Management Framework to keep a joined-up view of partner health, contracts, commercial value and risk. • Work as an individual contributor with a high level of independence, leading through expertise, judgement and influence. • Partner with Operations leaders, Finance, Legal, Procurement and Risk teams to deliver shared outcomes globally. • Support Monzo's mission to scale brilliant customer service through resilient and cost-effective global operations.

• Bring strong experience managing operational partner, outsourcing or supplier relationships, ideally in financial services or another regulated environment. • Show experience managing contracts, charging models, renewals, amendments, performance measures and commercial commitments. • Know invoice reconciliation, budgeting and forecasting, and use data to identify and explain differences. • Build credible and appropriately challenging relationships with partner client management teams and internal stakeholders. • Influence Operations, Procurement, Finance, Legal and Risk teams without relying on formal authority. • Communicate clearly in writing and verbally, including when handling difficult conversations or challenging missed commitments. • Travel within the UK and internationally when required, including to sites in India, Romania and South Africa. • Understand the risk, resilience and control considerations of third-party operations and know when to involve specialist teams.

• Show experience leading defined projects or improvements and managing actions, dependencies and stakeholders through to delivery. • Identify where existing ways of working will not scale and lead practical improvements that benefit the wider team. • Work comfortably across different countries, locations and cultures while maintaining consistent standards. • Keep accurate and well-organised records of contracts, decisions, actions, commitments, ratings and key dates.

• Own the ongoing relationship with assigned partners and build trusted relationships across internal and external teams. • Plan and lead monthly partner reviews, turning detailed information into a clear view of overall relationship health. • Prepare evidence-based Quarterly Business Review materials with the Senior Partner Estate & Relationship Manager. • Manage the contract lifecycle for your partners, including amendments, renewals, pricing models and change notices. • Lead invoice reconciliation, spend forecasting and budgeting alongside Finance while improving commercial value. • Work with global Operations leads to anticipate business needs and translate priorities into clear partner commitments. • Partner with Risk and Third Party Risk Management to track remediation actions and escalate delays promptly. • Identify process bottlenecks and lead improvements, coaching colleagues and raising standards across the team.

We have been Monzo customers for years and have always loved their beautiful, simple app UI. We believe their product has a positive impact on millions of customers, motivating them to be more conservative with their spending and helping them save money. Monzo, as a company, has consistently grown over the past 10 years and is known for its strong company culture, generous benefits, and leadership that strives to be truly transparent and cares about its colleagues. It is a company that helps you advance your career and grow as a professional, working with great teams. If you like to join a thriving, upcoming bank and help millions of customers lead a financially sound life, Monzo gives you the opportunity to push ahead.

• Earn £51,200–£64,700 plus incentive awards. • Work remotely from anywhere in the UK, with ad hoc meetings in London. • Receive a MacBook and extra support for your work-from-home setup as a fully remote employee. • Travel to Monzo's offshore partner sites to build strong partner relationships. • Enjoy Monzo's wider benefits package, as listed on its careers page. • Join an employer that prioritises diversity and inclusion.

Monzo is a UK digital bank on a mission to make money work for everyone. Over the last 10 years it has grown from a prepaid card into a provider of personal, business, joint and kids accounts, credit cards, savings, investments and pensions. It is known for its hot coral cards and award-winning customer service.