External Partnerships & Engagement Manager

• Join Monzo as External Partnerships & Engagement Manager, working fully remotely from the UK. • Manage a portfolio of partnerships that bring specialist expertise and extra support to Monzo's most vulnerable customers. • Work within the Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) team, which breaks down barriers for vulnerable, disabled, excluded and bereaved customers. • Identify new partnership opportunities and use data and customer feedback to maximise the value of existing relationships. • Collaborate with cross-functional teams to turn external insight and lived experience into practical improvements across products, services and customer journeys.

• Bring a deep understanding of VAIB principles and the barriers vulnerable customers face. • Show proven experience managing external relationships, including setting clear objectives and holding stakeholders accountable for measurable benefits. • Use data and customer feedback to evaluate how effective a partnership is. • Translate external expertise and lived experience into practical, actionable recommendations for teams. • Know how to carry out due diligence and risk management, backed by robust and accurate documentation. • Manage multiple competing priorities while handling challenging stakeholder conversations with confidence.

• Bring experience of course-correcting proactively when a partnership fails to deliver its intended value. • Show experience of planning external awareness campaigns or hosting expert sessions. • Know how to work alongside research, public policy and communications teams. • Apply even if you don't tick every box, as Monzo encourages applications from people who are keen to learn and grow.

• Own the end-to-end portfolio of VAIB external partnerships, from identifying opportunities to onboarding, ongoing management and appropriate exits. • Evaluate partnership performance using data and operational feedback, reporting successes and acting to strengthen or stop underperforming relationships. • Partner with Supplier Operations on due diligence so that every relationship meets Monzo's risk, governance and regulatory expectations. • Use specialist partner knowledge to drive improvements across vulnerable customer journeys, products and support strategies. • Own the Signposting Standard and work with the Research team to capture lived experiences and turn them into cross-functional recommendations. • Plan external awareness campaigns and host expert listening sessions. • Collaborate with Public Policy and Communications to amplify Monzo's impact and support media activity.

We have been Monzo customers for years and have always loved their beautiful, simple app UI. We believe their product has a positive impact on millions of customers, motivating them to be more conservative with their spending and helping them save money. Monzo, as a company, has consistently grown over the past 10 years and is known for its strong company culture, generous benefits, and leadership that strives to be truly transparent and cares about its colleagues. It is a company that helps you advance your career and grow as a professional, working with great teams. If you like to join a thriving, upcoming bank and help millions of customers lead a financially sound life, Monzo gives you the opportunity to push ahead.

• Earn £41,300–£52,250 plus equity and incentive awards tied to your performance. • Work fully remotely from the UK, or choose to be based in London or Cardiff. • Enjoy flexible working hours at times that suit you and your team. • Receive a £1,000 annual learning budget for books, training courses and conferences. • Get a MacBook and extra support for your home working setup if you work fully remotely. • Access Monzo's wider benefits package listed on its careers page.

Monzo is a UK bank on a mission to make money work for everyone, offering personal, business, joint, teen and kids accounts, credit cards, savings, investments and pensions. Starting out as a prepaid card ten years ago, it is known for its hot coral cards, get-paid-early feature, financial education and award-winning customer service.