Fraud Team Manager, English & Spanish Speaking

• Lead a team of 10–12 Fraud Investigators within Monzo's EU Fraud Customer Operations, helping protect Monzo EU and its customers. • Build a brand-new Spanish-speaking fraud team from scratch, with scope to scale for future growth as Monzo expands into Europe. • Cover fraud tasks across Prevention, Unauthorised and Authorised Fraud, and Bank communications. • Work fully remote from anywhere in the UK, with a fixed start date of 12th October.

• Be fluent in English and Spanish, both written and verbal. • Have strong experience of team leadership across Fraud within the financial services sector. • Demonstrate a proven ability to drive excellent performance through others. • Have strong knowledge and experience in the financial sector, with previous experience carrying out fraud investigations. • Have knowledge of the current financial crime landscape in the UK and the EU, and associated fraud risks. • Be flexible with working hours to meet customer demand, including infrequent weekend working, within the 8am–6.30pm coverage window. • Be available to start on 12th October and commit to the first 6 weeks without holidays or time off.

• Speak additional languages beyond English and Spanish as Monzo continues to grow its EU operations. • Have prior experience building or scaling a fraud operations team from scratch. • Bring experience chairing employee relations cases and making decisions aligned with company values. • Have experience with fraud tooling, process improvement, and operational analytics. • Bring knowledge of EU-specific fraud regulations and compliance frameworks alongside UK knowledge.

• Conduct quality checks on senior fraud investigators to drive performance and identify coaching opportunities. • Handle feedback from L20 Investigators and work alongside the EU Senior Manager and EU Operations analysts to improve processes and guidance. • Manage the personal and professional development of a team of senior investigators. • Foster a positive, supportive, and high-performance culture in the team with high levels of engagement. • Chair employee relations cases and make decisions consistent with Monzo's values. • Work with the Senior Manager on building the EU team from scratch and planning how to scale for future growth. • Hold weekly meetings with team members individually and as a team to ensure everyone is informed, engaged, and performing. • Aggregate team feedback and feed it into operational leadership to ensure continuous improvement on processes and tooling. • Act as an interviewer in hiring processes and help shape the team as it continues to grow.

We have been Monzo customers for years and have always loved their beautiful, simple app UI. We believe their product has a positive impact on millions of customers, motivating them to be more conservative with their spending and helping them save money. Monzo, as a company, has consistently grown over the past 10 years and is known for its strong company culture, generous benefits, and leadership that strives to be truly transparent and cares about its colleagues. It is a company that helps you advance your career and grow as a professional, working with great teams. If you like to join a thriving, upcoming bank and help millions of customers lead a financially sound life, Monzo gives you the opportunity to push ahead.

• Earn £38,300–£48,400 plus a £2,500 multilingual premium and incentive awards tied to performance. • Work fully remote from anywhere in the UK. • Access a £1,000 annual learning budget for books, training courses, and conferences. • Receive a full work-from-home setup including a MacBook, with extra support for fully remote workers.

Monzo is on a mission to make money work for everyone. Starting as a prepaid card, the product offering has grown over 10 years in the UK to include personal and business bank accounts, joint accounts, accounts for 16–17 year olds, free kids accounts, credit cards, savings, investments, and pension combining. The EU Fraud Customer Operations team is at the heart of how Monzo protects its EU customers, with the team expanding as Monzo grows into Europe.