Head of Market Research

• Be the founding research leader for Maze's new Market Research service, an AI-native alternative to traditional market research agencies that blends platform scale and speed with expert-led research. • Report to the CEO and define what great market research looks like for the next generation of insights organisations, owning the research vision, methodologies, service delivery, and quality bar. • Build a modern market research organisation from the ground up, rethinking how research can evolve alongside new technologies and changing customer expectations.

• Have significant experience leading market research teams, research consulting practices, or insights organisations. • Have deep expertise across qualitative and quantitative methodologies, research design, sampling, analysis, and insight generation. • Have experience building or scaling research organisations, practices, or service offerings. • Have strong executive presence with the ability to advise senior leaders and enterprise customers on research strategy. • Have experience partnering cross-functionally across commercial, product, and operational teams. • Have a clear perspective on where market research is heading and enjoy building new capabilities, services, and ways of working. • Be curious, adaptable, and eager to help shape what is next for the industry, including how AI can improve how research is designed, delivered, and consumed. • Thrive in zero-to-one environments, comfortable creating structure from ambiguity, building teams, and establishing entirely new ways of working. • Be respected for your research expertise, knowing when to challenge conventional approaches and balancing methodological rigour with practical business outcomes. • Communicate complex research clearly, influence senior stakeholders, and build trusted relationships across customers, executives, and cross-functional teams.

• Have experience modernising research organisations through new technologies, automation, or innovative research practices. • Have experience launching a new research practice, consultancy, or service line. • Have public speaking, publishing, or thought leadership within the market research industry. • Have experience working across both agency and client-side research organisations. • Have experience partnering closely with Product and Engineering teams to build research technology.

• Define the long-term vision for Maze's Market Research service and establish what best-in-class research looks like in an AI-native world. • Design and evolve research methodologies across qualitative, quantitative, and mixed-method studies. • Partner closely with the Head of GTM to shape service offerings, ensuring commercial strategy is grounded in exceptional research quality. • Evaluate emerging technologies and evolving research practices to continuously improve how research is designed, delivered, and synthesised. • Build and lead the Market Research organisation, establishing the operating model, delivery processes, quality standards, and hiring strategy. • Recruit, mentor, and develop a high-performing team of researchers as the business scales. • Create repeatable systems that allow Maze to deliver exceptional research with greater speed, consistency, and efficiency than traditional agencies. • Serve as the executive research lead on strategic customer engagements, ensuring every project delivers meaningful business outcomes. • Guide study design, research approaches, analysis, and executive storytelling for the highest-impact customers. • Partner closely with Product and Engineering to shape the future of Maze's research capabilities. • Help establish Maze as a trusted authority in the market research industry through customer conversations, industry events, publications, and thought leadership.

• Work fully remotely from the UK, US, Ireland, or Spain. • Receive meaningful equity. • Receive a UK base salary of £130k–£155k plus £33k–£40k commission, or a US base salary of $220k–$260k plus $55k–$65k commission. • Receive health insurance with international coverage, vision, and dental with 100% of the team member premium paid. • Receive free access to mental health care with unlimited virtual therapy sessions. • Receive life and disability insurance with 100% of the team member premium paid. • Receive flexible time off. • Receive 16 weeks paid family leave for birth or adoptive parents. • Receive $500/month for dependent health insurance or flexible benefits. • Receive a $1,500 remote work setup fund. • Manage your own working hours with a flexible work schedule. • Attend company retreats fully paid for by Maze. • Receive a new MacBook paid for by Maze.

Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development. The platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that drive product decisions, with AI capabilities that automate busywork and add depth to insights. Maze is a Series B company backed by top-tier investors including Felicis, Emergence, and Amplify, used by 100,000+ brands across 4,000 companies.