Commercial Operations Coordinator

• Support global business activities and scale internal processes within KAYAK's Commercial Operations team, helping the world's leading travel search engine improve commercial performance across airline, hotel, car, and vacation clients. • Streamline day-to-day workflows for Account Owners by improving processes, maintaining data accuracy, and driving efficiency across the global organisation. • Join a data-driven team collaborating with Analytics, Engineering, Legal, and Finance to support commercial roadmaps at a company processing billions of queries.

• Bring at least 1 year of working experience in operations, coordination, account support, sales/business development enablement, or related roles, with equivalent experience and non-traditional career paths equally welcome. • Be comfortable working with data, using numbers to understand problems and communicate findings clearly to different audiences. • Hold strong written and verbal communication skills in English with the ability to translate complex processes into clear, accessible guidance. • Take an organised, adaptable approach, managing competing priorities well and staying effective when things shift. • Bring a collaborative mindset, working well across teams and time zones, asking questions openly, and sharing knowledge generously. • Show curiosity about AI and emerging technologies including hands-on experience using LLMs in study, work, or personal projects.

• Have experience with Atlassian tools such as Jira and Confluence or a CRM system such as Salesforce. • Bring curiosity about travel technology or digital platforms, with prior travel industry experience welcome but not essential. • Show strong knowledge of Google Workspace. • Have experience maintaining internal wikis, documentation, or knowledge bases. • Bring experience supporting the rollout of new tools or features including drafting communications and coordinating testing. • Demonstrate experience contributing to training sessions or knowledge-sharing initiatives.

• Support foundational initiatives and projects that improve commercial performance and strengthen partner relationships across airline, hotel, car, and vacation clients. • Streamline day-to-day workflows for Account Owners by improving processes, maintaining data accuracy, and driving efficiency. • Maintain and improve the internal wiki and documentation used by the global commercial team. • Develop working knowledge of KAYAK's internal systems to provide guidance and troubleshooting support. • Collaborate with Analytics, Engineering, Legal, and Finance to support commercial roadmaps and contribute data-informed insights. • Support the rollout of new tools and features including drafting communications, coordinating testing, and documenting outcomes. • Contribute to training sessions and knowledge-sharing initiatives that help the broader commercial team build confidence and self-sufficiency.

• Take 5 weeks paid vacation plus a day off for your birthday. • Work from almost anywhere for up to 20 days per year. • Enjoy a company-wide week off where the whole team fully recharges. • Receive company-paid therapy sessions through SpringHealth and a HeadSpace subscription. • Take paid parental leave and paid volunteer time. • Access a development budget, leadership development, and thousands of on-demand e-learnings. • Receive private health and dental insurance, income protection, life assurance, and pension contributions. • Enjoy no-meeting Fridays, free lunch 2 days per week, and Thursday happy hours.

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world's leading travel search engine processing billions of queries across its platforms. The company helps people find flights, stays, rental cars, and vacation packages, and is also transforming business travel with KAYAK for Business. KAYAK operates a portfolio of global metasearch brands including momondo, Cheapflights, and HotelsCombined.