Technical Writer

• Join Form3, the cloud-native payments technology company, in a full-time 100% remote role in the UK. • Join a small, highly collaborative Documentation team. • Shape how easily Form3’s SaaS can be implemented and configured by clients and partners. • Create and maintain API documentation, user manuals, technical specifications and tutorials. • Lead knowledge management projects using new AI tools. • Start your first day in the office to collect equipment and meet some of your team.

• Bring 2+ years of experience writing technical documentation for APIs, cloud-based software or SaaS systems. • Show experience in product documentation and content publishing. • Use documentation tools such as Markdown, Swagger and Postman proficiently. • Create high-quality materials for both technical and non-technical audiences. • Work comfortably with AI prompting and Cursor, with an appetite for AI knowledge management tools. • Bring familiarity with Git and GitHub. • Apply a sound understanding of coding, APIs and cloud-based architectures. • Bring exceptional attention to detail in writing, proofreading and editing. • Communicate fluently in written and spoken English at native level or equivalent. • Manage stakeholders and build relationships within remote, cross-functional teams. • Be based in the UK.

• Bring experience documenting payments or financial services products. • Show experience maintaining Postman collections and OpenAPI specifications. • Bring experience running documentation feedback loops with real users. • Show experience advocating documentation best practice across a business.

• Deliver and maintain API documentation for a range of payment services. • Develop user manuals, technical specifications and tutorials for internal and external stakeholders. • Lead knowledge management projects using AI tools. • Maintain a centralised, organised documentation repository with consistent style. • Keep Postman collections and Swagger/OpenAPI specifications synchronised with live docs. • Track industry trends and update content as Form3’s products evolve. • Gather feedback to refine documentation against real user requirements. • Work with Product, Engineering and Customer Success on internal documentation needs.

• Work 100% remotely in a flexible business built around work-life balance. • Join a small team that prioritises knowledge sharing and takes pride in high-quality work. • Meet your team in person on your first day when you collect your equipment. • Get guaranteed an interview as a neurodiverse or physically disabled applicant meeting the minimum criteria. • Request reasonable adjustments at any stage of the recruitment process. • Lead new projects using AI knowledge management tools.

Form3 is revolutionising the world of payments with cloud-native technology and innovative solutions. Its SaaS platform is implemented and configured within client organisations and partner businesses across the payments industry. The company operates as a 100% remote, flexible business built around work-life balance.