Technical Account Manager

• Join Cloudflare as a Technical Account Manager, working hybrid from London. • Own the post-contract support experience for Cloudflare's top Enterprise customers. • Act as the primary technical contact, managing support interactions and escalations while advocating for customer needs. • Work with Customer Support, Account, Engineering and Product teams to give customers dedicated, world-class support. • Give customers recommendations that align with their roadmaps and technical requirements. • Relay customer feedback to product and engineering teams to help shape service improvements and future products.

• Bring at least 8 years of experience in a customer-facing team with technical account management responsibilities. • Show a solid understanding of Layer 3 and 4 networking and how the Internet works, including the OSI model and how proxies operate. • Know networking and routing protocols such as BGP, OSPF, IPSec and GRE. • Use troubleshooting tools such as traceroute, Wireshark, dig and cURL to identify issues and escalate them to the right teams. • Demonstrate strong customer service, leadership and problem-solving skills. • Show the business acumen to work with Fortune 500 companies and their leadership teams. • Travel up to 25% of the time and work one weekend every quarter.

• Have experience with security products and technologies such as firewalls, IPS and DDoS protection. • Have experience with system integration, multi-vendor environments and data centre deployments. • Show passion for Cloudflare products and for helping customers. • Build strong relationships across customer organisations.

• Serve as the primary technical support contact for Enterprise customers. • Own internal and customer-facing escalations, and understand client sentiment. • Maintain a holistic view of each customer's environment, deployment topology and use of Cloudflare products, and give proactive advice for long-term improvements. • Create and deliver Quarterly Support Reviews covering SLA adherence, top ticket drivers, ticket deep dives and incident reviews. • Work with Account Executives, Customer Success, Professional Services, Partners, Product and Engineering teams throughout the customer lifecycle. • Ensure support tickets are solved promptly and respond rapidly to incidents. • Act as an escalation point during business hours and as backup for TAMs in other regions during their off hours. • Share customer feedback with product and engineering teams and keep your Cloudflare product knowledge up to date.

We have used Cloudflare products ourselves, including Turnstile to protect apps from bots, so we know first-hand how solid their tech is, and that matters when you are thinking about where to work. With over $2.1 billion in annual revenue, 34% growth in Q4 2025, and $4 billion+ in cash reserves, Cloudflare is financially rock-solid and still growing fast. They operate one of the largest networks in the world, sit in front of roughly one in five websites, and are pushing hard into AI infrastructure and the agentic web. The scale of what they do is genuinely impressive; so many of the apps and services you use every day depend on Cloudflare without you even knowing it. Across Glassdoor, employees consistently highlight the great products, friendly and smart colleagues, positive working environment, and genuine flexible hybrid and work-from-home arrangements. They also offer unlimited paid time off and have a real focus on diversity and inclusion. We should be upfront, though: the Glassdoor rating sits at 3.4, and reviews are mixed. While the culture and people are widely praised, compensation competitiveness and slow promotion processes are recurring pain points. However, if you want to solve hard, Internet-scale problems at a company whose products you probably already rely on, Cloudflare is a brilliant place to do that.

• Work hybrid from the London office. • Join a global network company that serves customers from individual bloggers to Fortune 500 enterprises. • Collaborate with a worldwide team of TAMs, engineers and product specialists. • Work on projects such as Project Galileo, the Athenian Project and 1.1.1.1 that protect a free and open Internet.

Cloudflare runs one of the world's largest networks, powering millions of websites and Internet properties for customers from individual bloggers to Fortune 500 companies. Its global network protects and accelerates Internet applications without extra hardware or software. It has been named to Entrepreneur Magazine's Top Company Cultures list and ranked among Fast Company's World's Most Innovative Companies.