AI Architect

• Join Braze as an AI Architect, working hybrid from London. • Accelerate customer adoption of BrazeAI capabilities, including Decisioning Studio, Agent Console, Operator and MCP. • Help marketers move from ideation to prototyping and launch of their first BrazeAI agents. • Run workshops, diagnostics and accelerators that meet customers wherever they are on their AI journey. • Build trusted, consultative relationships with technical and non-technical stakeholders. • Combine deep Braze product knowledge with an understanding of marketing strategy and applied AI.

• Bring 4+ years in a customer-facing technical role such as solutions consulting, sales engineering, technical account management, customer success or marketing technology consulting. • Show experience working directly with enterprise customers and influencing stakeholders without owning the account. • Show experience running workshops, hackathons, enablement programmes or embedded consulting engagements. • Know Braze well enough to review a Canvas, Catalog or whole strategy and spot BrazeAI opportunities. • Understand how generative AI and agents apply to marketing, including prompt design, guardrails, evaluation, testing and optimisation. • Build business cases and measure ROI on AI investments, particularly under a credit consumption model. • Know the marketing technology ecosystem, with domain knowledge in two or more of AI and LLMs, SaaS, marketing automation, marketing analytics, APIs, SQL and Liquid, or mobile. • Communicate clearly in written and spoken English.

• Have hands-on experience with Agent Console, Operator, Decisioning Studio or Content Optimizer. • Bring depth in a vertical Braze sells into heavily, such as retail and eCommerce, QSR, gaming, media or financial services. • Show experience with MCP, LLM tooling, or building skills and templates for AI assistants.

• Lead customer engagements focused on driving BrazeAI adoption, including workshops, AI Accelerators and AI Diagnostics. • Guide customers from use case ideation to launch and initial impact reporting during 2–6 week accelerator engagements. • Assess customers' messaging programmes, data and current BrazeAI use, then deliver 3–5 prioritised actions. • Work with customers to identify and prioritise use cases that support their business goals. • Identify technical hurdles to adopting BrazeAI and resolve organisational friction to enable decision making. • Demonstrate and document best practices, playbooks and AI solution recipes for customers and key partners. • Recommend Professional Services partners where customers need extra support and hand over context to other services teams. • Collaborate with account management, customer success, product, marketing and other teams to improve Braze's products and materials.

• Receive competitive compensation that may include equity. • Work in a hybrid setup from the London office. • Take flexible paid time off. • Enjoy comprehensive benefit plans covering medical, dental, vision, life and disability, plus retirement and Employee Stock Purchase Plans. • Benefit from family services including fertility benefits and equal paid parental leave. • Grow with formal career pathing, learning platforms and a yearly learning stipend. • Give back through an annual company-wide Volunteer Week and donation matching. • Join Employee Resource Groups in a culture recognised as a Great Place to Work®.

Braze is a leading customer engagement platform that helps brands deliver personalised, cross-channel experiences, with BrazeAI letting marketers combine and activate AI agents, models and features. It is headquartered in New York with offices across the US, Europe, Asia and Australia, including London. Braze has been recognised as a Leader in marketing technology and certified as a Great Place to Work® in the UK, US, Australia and Singapore.