Product Analytics Manager

• Join Zilch as Product Analytics Manager, working hybrid from London with Tuesdays and Fridays remote. • Lead a team of around 3–4 product analysts in the Customer Growth and Lifecycle domain. • Own the narrative and insights that drive sustainable customer growth. • Act as a thought partner to a Director of Product and influence roadmap decisions. • Cover the full customer journey, from acquisition and credit approval to retention and cohort profitability. • Work cross-functionally with Marketing, Risk, Finance and the wider Data team.

• Bring 6+ years in product analytics or insight roles at a start-up or scale-up. • Show 2+ years leading a team of analysts. • Communicate clearly and influence senior stakeholders with succinct findings. • Understand credit risk concepts such as loss rates, approval rates and unit economics. • Write advanced SQL, model data and design experiments. • Show experience building experimentation programmes, not just one-off tests. • Operate at both strategic and tactical levels. • Thrive in a fast-paced, high-growth environment.

• Bring experience in payments, regulated or financial environments. • Show experience with Snowflake, dbt, Looker or a similar modern data stack. • Bring experience in buy now, pay later or consumer lending products. • Show experience building self-serve dashboards for product teams.

• Own the analytics strategy for the Customer Lifecycle domain, from acquisition to cohort profitability. • Connect insights across Lifecycle squads so efforts ladder up to commercial goals. • Master commercial drivers such as cohort payback, contribution margin and risk-adjusted value. • Build experimentation capability with clear hypotheses and honest readouts. • Increase stakeholder self-sufficiency through dashboards and shared frameworks. • Coach analysts and raise the team’s technical bar. • Act as the primary analytics partner for Lifecycle product leadership. • Move product decisions from opinion-led to evidence-led.

• Receive share options, a pension, death in service cover and income protection. • Get private medical insurance, including mental health, dental, optical and menopause support. • Access an Employee Assistance Programme with unlimited mental health sessions. • Get enhanced maternity, paternity, adoption and shared parental pay. • Work hybrid, in the office Monday, Wednesday and Thursday. • Use a £200 home office budget and get 5% back on in-app purchases. • Access professional qualifications, memberships and internal training.

Zilch is one of Europe’s fastest-growing fintech companies, on a mission to create the world’s most empowering way to pay. It launched in 2020, reached a $2 billion valuation and has taken on more than 6 million customers. Zilch aims to become the best way to pay for anything, anywhere, without credit costs.