Project Operations Coordinator

• Join Tripadvisor, the travel group behind Tripadvisor, Viator and TheFork, in a hybrid role in London. • Drive operational momentum within Tripadvisor’s Travel Experiences using AI tools and automation. • Keep key experience initiatives on track and monitor AI-driven support workflows. • Deliver clear, executive-ready updates to leadership. • Remove friction across the traveller journey, from booking tours to on-the-ground support. • Visit the London office 2 to 3 days a week.

• Bring 2–4 years in customer operations, CX project management or travel tech operations. • Show hands-on experience with AI-driven customer service platforms such as Zendesk AI, Intercom or Salesforce. • Bring experience building workflow automations. • Drive cross-functional accountability and clear project bottlenecks. • Keep high-stakes deliverables moving to schedule. • Communicate exceptionally well in writing and in person. • Turn complex operational data into digestible business updates. • Bring a passion for travel and a deep understanding of traveller pain points. • Commute to the London office 2 to 3 days a week.

• Bring prior experience in travel, hospitality or marketplace platforms. • Show experience deploying generative AI features or automated chat resolution systems. • Hold a project management certification such as CAPM, Scrum Master or PMP coursework. • Bring experience in a fast-paced tech, startup or rapidly scaling environment.

• Lead operational reporting for leadership, turning traveller sentiment, support analytics and AI bot performance into concise updates. • Track and manage AI-driven projects, including automated traveller triage and AI copilot tools for support agents. • Oversee self-service knowledge bases for tours, attractions and activities. • Monitor project timelines across Support, Engineering, Product and Supply so initiatives launch on schedule. • Spot operational friction in support ticketing and use AI automation to cut response times. • Keep front-line support teams trained and aligned on new AI processes. • Maintain clear standard operating procedures.

• Receive a competitive compensation package with base salary and annual bonuses, benchmarked against industry data. • Work in a hybrid setup based in the London office. • Enjoy a flexible schedule in a culture built around work-life balance. • Get health benefits with competitive premiums. • Use an annual lifestyle benefit to spend on travel, wellness or whatever suits you. • Receive annual tuition assistance for qualified programmes. • Get travel perks and discounts. • Benefit from charitable donation matching. • Access an employee assistance programme and a generous referral scheme.

The Tripadvisor Group connects people to experiences worth sharing and aims to be the world’s most trusted source for travel and experiences. Its brands include Tripadvisor, Viator and TheFork, spanning two-sided marketplaces for experiences, accommodations and restaurants. The group is listed on the Nasdaq as TRIP.