Project Manager

• Join Sona, the AI-native workforce management platform for frontline organisations, in a full-time hybrid role in London. • Own a portfolio of enterprise implementations end to end, working alongside a Solutions Architect on each project. • Deliver implementations of HR, Scheduling, Payroll, LMS and ATS products. • Work across hospitality, retail and social care, with assignments based on capacity and fit. • Partner with senior customer stakeholders and internal Commercial, Product and Customer teams. • Work from the London office 2 or more days a week, plus customer travel across the UK. • Earn £70,000–£80,000 plus share options.

• Show proven success delivering enterprise software implementations on time, within budget and scope. • Communicate and manage stakeholders excellently, including C-level executives. • Lead and influence without direct authority. • Think strategically about risk management, planning and prioritisation. • Stay calm, organised and results-driven under pressure. • Present, report and manage multiple complex projects at once. • Use AI in your own workflow for notes, actions and tracking, and explain where you would and would not trust it. • Commute to the London office 2 or more days a week and travel to customers across the UK.

• Bring experience with workforce management or HR software. • Show prior use of Smartsheet. • Bring experience managing customers in a frontline or operationally complex industry. • Show experience improving delivery processes and tooling.

• Lead and deliver projects on time, within scope and budget, to a high quality standard. • Manage project risks, dependencies and scope, and communicate changes clearly. • Act as the primary customer advocate, building relationships and managing expectations. • Coordinate internal teams, vendors and customers for efficient delivery. • Produce clear documentation and status reports, escalating risks where needed. • Support the land and expand approach by driving early value realisation. • Keep improving project processes and tools to raise delivery speed and customer satisfaction.

Sona is one of the most exciting B2B SaaS companies in the UK right now. The company has raised over $100 million from world-class investors and has grown revenue by 400% in 2023 alone. Two of the three founders, Oli Johnson and Ben Dixon, previously spent six years building Catapult, a gig platform for hospitality and retail, while Steffen Wulff Petersen came from Rocket Internet, where he helped launch Lazada, HelloFresh and Payleven. That domain expertise is a genuine differentiator: Sona is not a generic scheduling tool bolted onto HR. It is built from the ground up for complex, multi-site enterprises with hundreds or thousands of frontline staff. What stands out on Glassdoor (4.6/5 from 26 reviews, 88% recommend, 94% positive business outlook) is how consistently employees praise the team culture, the benefits and the pace of growth. The compensation sub-score is a remarkable 4.9/5. Sona offers genuinely strong benefits for a startup: Bupa health insurance, 25 days holiday plus 10 flexible public holidays (with an extra day per year of service), enhanced parental leave (26 weeks full pay for primary parents, 8 weeks for secondary), share options, pension matching up to 5%, twice-yearly team retreats and a quarterly £200 learning budget. The main things to be aware of: this is a fast-paced startup where priorities shift quickly; some reviews mention long hours and pressure around headcount management; and the team is still relatively small, at around 150 people. But with a fresh $45 million Series B led by N47, US expansion underway, and the recent launch of Forge, an enterprise AI application builder that lets customers create custom software on top of Sona's platform, the company is at a genuinely exciting inflexion point.

• Earn £70,000–£80,000 plus share options. • Work hybrid, with 2 or more days a week in the London office. • Take 35 days of annual leave, with an extra day for every year of service. • Get pension contributions matched up to 5%. • Receive comprehensive health insurance. • Benefit from enhanced parental leave and pay. • Use a salary sacrifice childcare scheme through a workplace nursery. • Join annual all-expenses-paid team retreats. • Receive a MacBook and home office equipment budget. • Use a professional development budget and unlimited free books.

Sona is the AI-native workforce management platform for frontline organisations, with agents that match staffing to real demand and take admin off managers. Frontline sectors employ 80% of the global workforce, more than 3 billion people, yet just 1% of venture funding has gone to software built for them. Sona has raised over $100M from N47, Felicis, Gradient and Northzone, signed more than 100 enterprise customers across the UK and US, and has offices in London, New York, Austin and Lisbon.