Solar & EV Delivery Advisor

• Join So Energy, the customer-centric, tech-led UK energy supplier, in a hybrid role at its Chiswick, London HQ. • Help the UK on its journey to a net-zero future by delivering home Solar, Battery and EV Charger installations. • Make sure every installation is technically sound, compliant and delivered right first time. • Turn survey data from customers and partners into final designs and quotes. • Manage installation logistics for a smooth, successful customer experience. • Balance excellent customer outcomes with commercial needs.

• Understand renewable energy systems, including EV chargers, solar PV and battery storage. • Bring experience designing and managing domestic installations of EV chargers, solar PV, inverters and batteries. • Develop final EV charger designs from customer survey data and photos. • Deliver a great customer experience every time. • Work well under pressure and remove obstacles that block success. • Handle ambiguity and solve problems on the fly. • Apply outstanding organisational and project management skills. • Use IT systems confidently. • Commute to the Chiswick office on a hybrid basis.

• Bring experience submitting applications to Distribution Network Operators. • Show experience using CRM platforms to manage customer installations. • Bring experience with purchase orders, sales orders and invoice management. • Show experience working in the energy or home renewables sector.

• Deliver world-class customer service to the highest quality standards. • Interpret partner survey data or speak with customers to understand property details. • Create final quotes for customers. • Write installation briefs for the installer network and flag any issues or unusual circumstances. • Submit applications to the Distribution Network Operator. • Give technical advice and resolve queries from customers and third parties by phone and email. • Keep customers updated on every key stage of their installation journey. • Meet individual and team sales targets while protecting pricing accuracy and margin. • Manage onsite issues such as kit deliveries and technical problems. • Support purchase orders, sales orders, invoices and month-end financial checks.

• Earn up to a 10% performance bonus and benefit from annual salary reviews. • Work in a hybrid setup based on your team’s working charter. • Get your birthday off and three paid So Giving Days for causes you care about. • Benefit from enhanced family leave. • Grow through a dedicated L&D team, a learning platform and educational sponsorships. • Use a 24/7 Employee Assistance Programme and Perkbox wellbeing perks and discounts. • Get free eye tests and annual flu vaccinations. • Join affinity groups and monthly social events.

So Energy was founded in 2015 to show that energy suppliers could be better. It has grown to serve 300,000 customers with over 450 employees, and is working towards a net-zero future through its partnership with ESB. The company is customer-centric, tech-led and passionate about sustainability.