IT Manager

• Join Paddle as an IT Manager, working fully remotely from the UK, Portugal or Ireland. • Lead and develop the lean IT team that keeps every Paddler equipped, connected and secure. • Operate at both strategic and hands-on levels, setting IT strategy, managing budget and vendors, and stepping in on complex issues. • Own the systems that underpin daily work at Paddle, including identity, devices and service delivery. • Push the function forward by using data, automation and AI to change how IT operates rather than just keeping the lights on. • Work in a digital-first company that gives people trust and autonomy over where, when and how they work.

• Bring experience leading or managing a technical IT team, with a track record of developing people as well as delivering outcomes. • Show strong systems administration and infrastructure fundamentals and be comfortable acting as the escalation point for hard problems. • Have hands-on experience running an IAM platform in production, ideally Okta, including lifecycle automation and integrations. • Know macOS and Apple hardware in depth, ideally managed in an enterprise environment. • Manage budgets and vendor relationships commercially, including evaluating cost and negotiating terms. • Run IT projects end-to-end, from scoping through delivery and stakeholder reporting. • Understand core security and compliance fundamentals well enough to implement and maintain them. • Communicate clearly with both technical peers and non-technical senior stakeholders.

• Use Iru or an equivalent tool to manage Apple devices in a corporate environment. • Show examples of using AI, automation or data workflows to change how a team works. • Bring experience with CIS Benchmarks, patching and disaster recovery practices. • Hold a calm, clear line under pressure during incidents, competing priorities and escalations.

• Lead, coach and develop a lean team of IT engineers, setting priorities and unblocking their hardest problems. • Own Okta identity and access management, including lifecycle, integrations and day-to-day administration for joiners, movers and leavers. • Own macOS and Apple device management and endpoint tooling so it is secure by default and low-friction for Paddlers. • Drive the adoption of data, automation and AI across IT operations to remove manual toil and speed up support. • Set and own IT's operating rhythm, including support tooling, SLAs and the metrics that show improvement. • Manage the IT budget and vendor portfolio, negotiating commercial terms across a SaaS estate that spans multiple departments. • Implement and maintain baseline security and resilience practices for IT-owned systems, partnering with the Security team. • Act as the link between IT and the rest of the business, translating department needs into IT capabilities.

• Work digitally first, with the freedom to choose where, when and how you work within Paddle's hub locations. • Receive stock options as part of an attractive compensation package. • Save for the future with retirement plans. • Access private healthcare and wellbeing initiatives. • Grow with an annual learning fund and regular internal and external training. • Join hub communities in London, Lisbon and Dublin for focused collaboration.

Paddle is a Merchant of Record that gives digital product companies a simpler approach to payments infrastructure, removing the pain of payments fragmentation. It serves over 10,000 software sellers in 245 territories globally. Paddle is backed by investors including KKR, FTV Capital, Kindred, Notion and 83North.