Partner Strategy & Delivery Lead

• Join Monzo as Partner Strategy & Delivery Lead, working fully remotely from the UK with ad hoc meetings in London. • Define the direction, priorities and focus areas for the Partner Strategy and Delivery pillar within Monzo's Global Ops team. • Translate Monzo's wider goals and agreed estate principles into a coherent portfolio of work. • Turn the partner estate strategy into customer, quality and commercial outcomes as UK and EU operations grow. • Lead a team of 5 senior and mid-senior colleagues, stepping in directly on the most material, complex or sensitive activity. • Spend most of your time setting out what the team should focus on and what success looks like, then enabling and assuring delivery.

• Bring significant experience leading complex strategy, transformation or programme portfolios across multiple operational areas, teams and external partners. • Show essential experience working with outsourced operations, suppliers or third-party partners. • Lead experienced managers and individual contributors, achieving outcomes through delegation. • Show experience leading partner selection, sourcing, mobilisation, transition or footprint activity. • Build and review business cases and recommendations for senior decision makers. • Influence senior leaders and align teams with different priorities without relying on direct authority. • Travel within the UK and internationally when required, including to sites in India, Romania and South Africa. • Communicate complex information and trade-offs clearly to senior audiences, both in writing and verbally.

• Bring experience in financial services, global operations or partner estate planning. • Show experience of Product and Technology enabled operational transformation. • Know relevant partner markets and industry trends well enough to apply external insight to commercial decisions. • Work in a regulated or customer-sensitive environment with sound judgement on governance and control. • Stay effective where information is incomplete and priorities are changing.

• Translate Monzo and GCOO objectives into a clear partner estate strategy with roadmaps and governance frameworks. • Prioritise, sequence and resource the initiative portfolio, rebalancing capacity as business needs change. • Evaluate the global partner estate to resolve systemic operational themes and sponsor recommendations on location strategy, footprint and operating models. • Act as the senior business lead for major RFIs, RFPs and partner selection. • Align GCOO and Operations leadership on priorities by building robust business cases and framing clear trade-offs. • Collaborate with Product and Technology teams to advocate for process and system improvements backed by credible data. • Monitor cross-programme risks, resolve competing priorities and stay accountable for strategic initiatives until they transfer to BAU. • Lead, coach and develop your team, and travel periodically to direct partner selection, mobilisation and transitions.

We have been Monzo customers for years and have always loved their beautiful, simple app UI. We believe their product has a positive impact on millions of customers, motivating them to be more conservative with their spending and helping them save money. Monzo, as a company, has consistently grown over the past 10 years and is known for its strong company culture, generous benefits, and leadership that strives to be truly transparent and cares about its colleagues. It is a company that helps you advance your career and grow as a professional, working with great teams. If you like to join a thriving, upcoming bank and help millions of customers lead a financially sound life, Monzo gives you the opportunity to push ahead.

• Earn £90,400–£114,250 plus incentive awards. • Work remotely from anywhere in the UK, with ad hoc meetings in London. • Receive a MacBook plus extra support for your work-from-home setup. • Access Monzo's wider benefits package. • Gain exposure to executive stakeholders and global offshore partner sites through essential international travel.

Monzo is a UK digital bank on a mission to make money work for everyone. Starting as a prepaid card ten years ago, it now offers personal, business, joint, kids and teen accounts, credit cards, savings, investments and pensions. It is known for its hot coral cards and award-winning customer service.