Fraud Pursue Investigator

• Join Monzo as a Fraud Pursue Investigator, working fully remotely from the UK. • Work in the Pursue pillar of the Financial Crime & Fraud team, helping to stop fraudsters from taking customers' funds. • Handle vital communication between Monzo, other banks, CIFAS and law enforcement about suspected fraudsters. • Support the team's mission to earn and keep customers' trust and contribute to a safer society. • Work 37.5 hours a week on shifts between 9am and 6:00pm, including 1 in 4 Saturdays or Sundays. • Start on 31st January 2027 and apply through a three-step process that takes around 3-4 weeks.

• Bring excellent written and verbal communication skills in English. • Show previous experience in customer service or a related field. • Show an ability to be persuasive and empathetic. • Use strong investigation, problem-solving and decision-making skills. • Work well independently while collaborating with the wider team. • Meet deadlines, including regulated ones. • Apply a values-driven approach in line with Monzo's core values.

• Show experience in fraud, financial crime or banking operations. • Know how CIFAS reporting works. • Understand how banks communicate with each other about fraud cases. • Show experience of working with law enforcement or handling sensitive investigations.

• Investigate and action fraud reports received from other financial institutions. • Probe for further evidence where needed. • Investigate claims with empathy and attention to detail, guided by Monzo's values. • Investigate and report fraud to other banks when Monzo customers have been victims. • Triage and take initial action on inbound communications from a range of institutions. • Create and action indemnities and defunds where needed. • Report to CIFAS about potential fraudsters in Monzo's customer base. • Work to a mixture of regulated and unregulated deadlines.

We have been Monzo customers for years and have always loved their beautiful, simple app UI. We believe their product has a positive impact on millions of customers, motivating them to be more conservative with their spending and helping them save money. Monzo, as a company, has consistently grown over the past 10 years and is known for its strong company culture, generous benefits, and leadership that strives to be truly transparent and cares about its colleagues. It is a company that helps you advance your career and grow as a professional, working with great teams. If you like to join a thriving, upcoming bank and help millions of customers lead a financially sound life, Monzo gives you the opportunity to push ahead.

• Earn £27,700–£33,600 base salary, plus incentive awards tied to your performance. • Work fully remotely from the UK, with extra support for your home working setup. • Receive a MacBook to do your job. • Use a £1,000 annual learning budget on books, training courses and conferences. • Enjoy a wider benefits package listed on Monzo's careers page.

Monzo is a UK bank on a mission to make money work for everyone. Starting as a prepaid card ten years ago, it now offers personal, business, joint, 16-17 and kids accounts, credit cards, savings, investments and pension combining. The Financial Crime & Fraud team works to keep customers safe and support Monzo's safe growth.