Financial Health Strategy Manager

• Join Monzo's Financial Health team, supporting customers tackling tough financial situations by creating pathways out of financial hardship. • Drive Financial Health strategy improvements as an Individual Contributor role with indirect leadership across Monzo's squad structure. • Deliver strategic changes that consistently lead to good customer outcomes whilst also protecting Monzo's interests. • Work remotely from anywhere in the UK, or from Monzo's London or Cardiff offices, with flexible working hours.

• Have experience working with external partners including relationship management and auditing. • Have experience in Collections and Recoveries strategies. • Understand the regulatory landscape including CONC, SYSC, Consumer Duty, and the CCA. • Have leadership experience, directly or indirectly, and be able to drive forward strategic projects. • Identify, articulate, and mitigate risks associated with strategic changes. • Demonstrate strong judgement and make trade-offs between what is desired and what is feasible. • Have a proven ability to gain approval for proposed business changes. • Be highly resourceful and a self-starter, excelling at researching, untangling, and mapping out unfamiliar regulatory frameworks or new operational domains. • Be comfortable working in a fast-moving, ambiguous, and changing company. • Have experience working cross-functionally with engineering, risk, operations, and finance teams. • Be a collaborative, strategic problem solver who loves working hard towards a deadline. • Put giving customers in financial difficulty the best outcome at the heart of what you do.

• Have knowledge of equivalent EU regulatory frameworks alongside UK regulations. • Bring experience using quantitative and qualitative data sources to analyse the impact of strategic changes and monitor portfolio performance. • Have experience documenting governance, control, and monitoring frameworks for strategy execution. • Bring prior experience at a digital bank, fintech, or challenger bank. • Have experience supporting the growth and development of junior team members in a mentoring capacity.

• Drive Financial Health strategy improvements through indirect leadership within Monzo's squad structure. • Deliver a number of strategic changes which consistently lead to good customer outcomes whilst protecting Monzo's interests. • Work with analysts, product managers, engineers, and operations staff across Monzo to implement proposed changes. • Use qualitative and quantitative data sources to analyse the impact of recent changes and monitor overall portfolio performance. • Support the growth and development of more junior team members as a senior member of the team. • Work with external partners to ensure they adhere to Monzo's standards and provide good customer outcomes. • Document and use data to ensure strategy execution is in line with expectations with the right governance, control, and monitoring.

We have been Monzo customers for years and have always loved their beautiful, simple app UI. We believe their product has a positive impact on millions of customers, motivating them to be more conservative with their spending and helping them save money. Monzo, as a company, has consistently grown over the past 10 years and is known for its strong company culture, generous benefits, and leadership that strives to be truly transparent and cares about its colleagues. It is a company that helps you advance your career and grow as a professional, working with great teams. If you like to join a thriving, upcoming bank and help millions of customers lead a financially sound life, Monzo gives you the opportunity to push ahead.

• Earn £53,100–£71,900 depending on experience, plus incentive awards tied to performance. • Work remotely from anywhere in the UK or from Monzo's London or Cardiff offices. • Work flexible hours that suit you and your team. • Access a £1,000 annual learning budget for books, training courses, and conferences. • Receive a full work-from-home setup including a MacBook, with extra support for fully remote workers.

Monzo is on a mission to make money work for everyone. Starting as a prepaid card, the product offering has grown over 10 years in the UK to include personal and business bank accounts, joint accounts, accounts for 16–17 year olds, free kids accounts, credit cards, savings, investments, and pension combining. The Financial Health team's primary goal is supporting those tackling tough financial situations, providing thoughtful support and practical options to those in need.