Technical Account Manager

• Serve as a trusted technical adviser to some of Figma's largest enterprise customers, helping organisations adopt, integrate, and scale Figma across complex technical environments. • Work at the intersection of customer success, enterprise architecture, and developer workflows. • Guide customers through sophisticated implementations involving identity systems, APIs, integrations, governance, and extensibility. • This role can be held from the London hub.

• Have 5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organisation. • Have a solid understanding of enterprise systems, APIs, integrations, development frameworks, and identity management frameworks. • Have experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies. • Have superb communication skills and the ability to confidently engage both technical and non-technical audiences. • Have a consultative mentality and a passion for navigating multiple stakeholders within complex customer environments.

• Have familiarity using Figma or other design and developer collaboration tools. • Understand how to author structured AI guideline or instruction files that inform MCP servers or AI agents, including defining behavioural constraints, guardrails, and integration standards. • Have a background in frontend development or familiarity with design-to-code workflows. • Have delivered technical workshops, enablement sessions, or advisory services in past roles.

• Serve as a strategic technical adviser for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals. • Lead structured technical engagements that assess customers' current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation. • Guide customers through enterprise API usage and system integrations, helping them extend Figma's capabilities within their broader technology ecosystems. • Partner with developer teams to improve design-to-code workflows, including Dev Mode adoption, extensibility initiatives, and other emerging platform capabilities. • Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features. • Collaborate cross-functionally with sales, customer experience, and product teams to ensure customers receive cohesive and high-impact technical guidance. • Surface technical insights and opportunities that support renewals, expansion, and long-term account growth. • Build strong relationships with technical stakeholders and executive sponsors by clearly translating technical concepts into business value.

• Work from Figma's London hub in a hybrid arrangement. • Advise some of the world's largest enterprise customers on scaling Figma. • Join a close-knit company with a strong culture that promotes inclusivity and collaboration.

Figma's platform helps teams bring ideas to life, whether brainstorming, creating prototypes, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. Figma is an equal opportunity workplace dedicated to building an inclusive and diverse team.