Customer Success Manager

• Work directly with some of Figma's largest customers to help them get the most value from the platform. • Design and deliver tailored enablement strategies that drive product adoption, help uncover new use cases, and support long-term success. • Partner with Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver a seamless and impactful customer experience. • This is a hybrid role based in the London hub. Fluency in French and English is required.

• Have 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management, or a relevant customer-facing role in SaaS. • Have excellent communication skills, with the ability to connect with a wide range of customer personas. • Have strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption. • Have a track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams. • Be fluent in French and English.

• Have experience using Figma or working with design and collaboration tools. • Have a background in UX/UI, Design Ops, or Frontend Development.

• Manage the adoption journey for a portfolio of large, strategic customers. • Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery. • Document proactive engagement strategies as part of high-quality, bespoke enablement plans. • Share best practices, use cases, and product expertise to help teams unlock the full value of Figma. • Build trusted relationships with stakeholders across roles and departments, from individual contributors to senior leaders. • Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation. • Deliver live and scalable training sessions customised to customer maturity and needs. • Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success.

• Work from Figma's London hub in a hybrid arrangement. • Help some of the world's largest organisations get the most from Figma. • Join a close-knit company with a strong culture that promotes inclusivity and collaboration.

Figma's platform helps teams bring ideas to life, whether brainstorming, creating prototypes, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. Figma is an equal opportunity workplace dedicated to building an inclusive and diverse team.