Lead Analyst, Business Operations – Wise Business

• Join Wise as a Lead Analyst supporting the Business Operations team for Wise Business, based in London. • Work on the international business account trusted by over 625,000 business customers. • Help servicing scale in line with the product as 45,000+ new businesses join every month. • Tackle key pain points customers experience when dealing with servicing teams. • Turn data into insights that drive team strategy and product decisions. • Earn £75,000–£115,000 plus RSUs, working hybrid from London.

• Bring 5+ years of experience in analytical roles. • Write expert-level SQL. • Use BI platforms such as Looker or Tableau to enable self-serve analytics. • Work independently and triage requests by impact in a fast-paced environment. • Adapt analysis scope to get 80/20 results. • Communicate clearly and build dashboards that tell a story. • Influence stakeholders using data and know when to say yes or no. • Bring a bias to action.

• Bring B2B experience understanding business customers’ financial and expense needs. • Show experience with customer support, fincrime or servicing analytics. • Bring experience in fintech or payments. • Use Python for analysis or automation.

• Derive actionable insights that drive team strategy and product decisions. • Set clear goals and measurable KPIs, and share progress through compelling narratives. • Deliver fast, high-quality analysis that helps the team iterate faster. • Build automated data pipelines and dashboards for self-serve analytics. • Identify and evaluate high-impact opportunities. • Own complex cross-team projects on how friction affects customer retention. • Help product and operations teams size and prioritise the friction their domains cause.

We have been Wise customers for years and have always had a great experience. We love their transparent approach in everything they do, from showing the correct exchange rates to disclosing all their fees, and even being honest about how they work. Founded in 2010 in London, Wise is now a publicly traded company operating in over 160 countries, generating 1.2+ billion pounds in revenue (2025) and is highly profitable. What we especially love at Wise is their work from anywhere policy after 6 months: Basically you can remotely work from (almost) anywhere in the world for up to 90 days a year. As they are solving a massive problem and are strongly mission-driven, we are sure that any individual passionate about working on complex, impactful problems in sending money globally efficiently, while continuing to work on the much-loved Wise solutions, will love working there.

• Earn £75,000–£115,000 plus restricted stock units. • Work hybrid from Wise’s London office. • Get paid annual holiday, sick days and parental leave. • Take a 6-week paid sabbatical after 4 years on top of annual leave. • Enjoy a range of benefits at the London office. • Join a truly international, inclusive team.

Wise is a global technology company building the best way to move and manage the world’s money, with minimal fees and maximum ease. Its Wise Business account helps small and medium-sized businesses around the world manage their finances and focus on growth. Wise is building an entirely new network for the world’s money, for everyone, everywhere.