Team Manager, Financial Crime, Business Banking

• Join Monzo as a Team Manager in Financial Crime, Business Banking, working fully remotely from the UK. • Lead a team of up to 12 senior Investigators, acting as their main contact for technical escalations and professional development. • Protect Monzo and its business customers as part of the first line of defence against financial crime. • Balance high-quality investigative standards with operational efficiency. • Work as part of a high-performing management team that supports each other.

• Bring leadership experience within a Financial Crime or Fraud setting, which is essential. • Show an understanding of current financial crime trends and typologies. • Have experience providing technical coaching and feedback on Financial Crime Business Banking tasks. • Communicate clearly and inspiringly, with excellent written and verbal English. • Lead people with empathy and a supportive approach. • Prioritise problems and assess risk well in an operations environment. • Thrive in a fast-paced environment and stay comfortable with change.

• Show hands-on experience of coaching investigators on technical casework. • Bring experience of chairing employee relations cases. • Have experience of conducting interviews and contributing to hiring decisions. • Show experience of reviewing complaints and finding opportunities for improvement.

• Manage the personal and professional development of around 12 Senior Financial Crime Business Banking Investigators. • Foster an empathetic, high-performance culture in the team. • Provide technical coaching, feedback and advice on financial crime tasks. • Analyse and drive improvements in team performance and report relevant insights. • Monitor service level adherence and review the work status and availability of team members. • Communicate and embed change within the team. • Contribute to a strong control environment by minimising breaches and risk events. • Review complaints, conduct job interviews and chair employee relations cases.

We have been Monzo customers for years and have always loved their beautiful, simple app UI. We believe their product has a positive impact on millions of customers, motivating them to be more conservative with their spending and helping them save money. Monzo, as a company, has consistently grown over the past 10 years and is known for its strong company culture, generous benefits, and leadership that strives to be truly transparent and cares about its colleagues. It is a company that helps you advance your career and grow as a professional, working with great teams. If you like to join a thriving, upcoming bank and help millions of customers lead a financially sound life, Monzo gives you the opportunity to push ahead.

• Earn £32,200–£40,750 plus incentive awards tied to your performance. • Work remotely from anywhere in the UK, with a full home-working setup and extra support for fully remote workers. • Receive a MacBook to do your work. • Use a £1,000 annual learning budget for books, training courses and conferences. • Enjoy a permanent, full-time role of 37.5 hours a week, Monday to Friday. • Access Monzo's wider benefits package.

Monzo is a UK bank on a mission to make money work for everyone, moving away from complicated traditional banking. Starting as a prepaid card, it has grown over the last 10 years to offer personal, business, joint, kids and 16-17 accounts, credit cards, savings, investments and pensions. It is known for its hot coral cards, get-paid-early feature and award-winning customer service.