Head of Product (AI)

• Join Octopus Energy as Head of Product (AI), working hybrid from London. • Own the product direction for customer-facing AI across all Octopus Energy regions. • Build on GenAI in live customer-facing settings since 2022, including the automated customer service agent, Arlo. • Set the roadmap in the Product organisation within OE Tech, working alongside the Head of Generative AI, who leads the technical side. • Decide what gets built and why, then ship it together with the Head of Generative AI. • Start as a hands-on builder before growing a team around you.

• Bring experience as a product leader who has built AI agents at scale. • Show a proven record of taking AI agents from proof of concept to scaled, customer-facing production with measurable impact. • Show a strong product track record on complex, technical products, including evaluation, hallucination risk and cost trade-offs. • Work hands-on with engineers, going deep on technical detail. • Show experience building and mentoring teams and adapting products to different markets, languages and regulations. • Communicate clearly with developers and senior colleagues while staying close to end customers. • Know AI ethics and regulation and follow the cutting edge of the field.

• Bring experience in energy, utilities or customer operations. • Show a focus on solving real customer problems rather than adding AI for its own sake. • Show experience of launching products across multiple markets and channels.

• Set the vision and roadmap for customer-facing AI products across Octopus Energy. • Take products from idea to production, hands-on in discovery, prototyping, evaluation and launch. • Design agents that customers trust, including deciding when to hand over to a human. • Build reusable capabilities that launch in new markets and channels without starting again. • Respect local requirements, language and regulation when adapting products to new markets. • Partner with the Head of Generative AI on architecture, build-versus-buy and responsible AI. • Work with local teams on discovery and demos. • Build and lead a multidisciplinary AI product team as the portfolio grows.

• Work in a hybrid setup from London. • Join a culture named the UK's top company to work for in 2025 and ranked in the top ten of the Sunday Times Best Places to Work 2026. • Work with autonomy alongside a wide range of colleagues on projects that break new ground. • Access a range of UK employee perks through the Octopus Employee Benefits hub. • Get a flexible approach to the interview process, with accommodations available on request.

Octopus Energy is a digital energy supplier that became Britain's largest energy supplier in 2025. It is part of Octopus Energy Group, a global energy transition collective of 10 businesses working across 4 continents. The group builds technology to make energy fairer, cleaner and simpler for customers.